FAQ
Questions?
We have answers.
Find answers to common questions about ordering, delivery, and our menu.
Ordering 3 Questions
You can order online through our Square ordering system. Simply browse our menu, select your items, and choose pickup or delivery at checkout.
For same day orders, we recommend placing your order at least 30 minutes before your desired pickup or delivery time. For large orders or catering, please order 24 hours in advance.
Once an order is placed, modifications may not be possible through our online system. Please call us directly at (682) 220-4228 for order changes.
Delivery 3 Questions
We deliver throughout the DFW metroplex. Delivery availability and fees may vary by location.
Delivery fees are calculated based on your location and order size. The exact fee will be shown at checkout before you complete your order.
Delivery is available during our service hours. Check our ordering system for current availability and delivery windows.
Dietary 3 Questions
Yes, we offer several vegetarian options including Moi Moi, vegetable soups, and plantain dishes. Please check our menu for vegetarian items marked with a V.
We take food allergies seriously. Please specify any allergies in your order notes. However, our kitchen handles common allergens, so we cannot guarantee a completely allergen free environment.
Many of our dishes are naturally gluten free, but we do not have a dedicated gluten free kitchen. Please contact us directly if you have severe gluten sensitivity.
Policies 3 Questions
Orders can be cancelled up to 1 hour before the scheduled pickup or delivery time. For cancellations within 1 hour, please contact us directly.
Refunds are handled on a case by case basis. If you have an issue with your order, please contact us within 24 hours and we will work to resolve it.
Yes, we offer recurring orders for office meals. Contact us at info@5sensescuisine.com to set up a recurring order schedule.
Still have questions?
Email: info@5sensescuisine.com
Phone: (682) 220-4228
General inquiries: Mon–Fri 9 AM–5 PM · Sat–Sun Closed
Takeout ordering: Tue–Sat 9 AM–3 PM
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